Counseling Services

/Counseling Services
Counseling Services2022-11-09T21:02:20+00:00
Bassett Hall at Ferrum College

Ferrum College Counseling Services

Ferrum College Student Counseling Center (FCSCC) offers short-term, brief therapy and skills-based groups or workshops for students who are currently enrolled in classes. Counseling services are free of charge and there are no session limits; however, students may be referred to providers off campus for more involved therapy as appropriate or at the student’s request.

Ferrum College no longer offers psychiatric services on campus but students with a need for medication evaluation and/or medication management can work with their therapist to locate psychiatric providers in the neighboring communities or in the students’ own communities.

Please note that FCSCC staff do not provide assessment for or documentation recommending Emotional Support Animals (ESA).

For 24-hour emergency help on campus contact:

Campus Police at (540) 365-4444 or ext. 4444

For local mental health emergency assessments and care after hours:

Carilion Clinic Roanoke
(540) 981-8181 or 1 (800) 284-8898

Psychiatric Emergencies
(888) 819-1331 or
CONTACT Listen Line
(877) 934-3576

National Suicide Prevention Lifeline:

(800) 273-8255

Counseling Hours

Monday – Friday
8:00 am to 5:00 pm

Counseling Center hours may vary at times.

To schedule or cancel a counseling appointment, please call (540) 365-4219 or email therapist at

Seen by appointment unless urgent

After Hours: 

After our normal business hours, if you need additional support please refer to the resources and tools available on the counseling center webpage, those in the student handbook, or consult with a resident assistant.

****If it is an emergency, contact your resident assistant or Campus Police at (540) 365-4444****


Any full time Ferrum College undergraduate student currently enrolled is allowed to use counseling services. Each student choosing to use counseling services is required to complete intake paperwork. Counseling Center staff will work with graduate students to locate providers off campus.


During counseling center’s normal business hours call 540-365-4219 or email therapist at Please advise if it is urgent. Appointments are typically 45-50 minutes long.

Information regarding services is confidential and will not be released to any other agency or individual without permission, except when required by law. Counseling center staff are required to report suspected abuse or neglect of a person who is presently a minor, an elderly person, or an incapacitated adult. Confidentiality may also be broken if there is a serious intent of harm to self or others or if there is a court order from a judge. A separate waiting room is available for individuals using the counseling services.

Bassett Hall (middle) on the 2nd floor:

Waiting Room: 209/211

Jessica R. Stallard, LCSW:  206

On your first visit you will receive intake paperwork to complete.  The first session offers the opportunity to identify with the counselor what brought you in for a visit/consultation.  Together you can decide the most effective way for you to be successful and healthy.

MEDICAL OR PSYCHIATRIC SERVICES: Psychiatric services are no longer available on campus to students with a need for this service but students can work with their therapist to locate psychiatric services off campus if needed.

EMERGENCY /URGENT REQUESTS: We will make every attempt to see any student in an urgent or emergency crisis during regular office hours: call 540-365-4219 and request an urgent appointment; if the therapist is unavailable please contact the Office of Student Life and Engagement at 540-365-4461.

If it is after regular office hours:
If it is an emergency please contact Campus Police at 540-365-4444.  You may also seek support from housing & residence life staff members by contacting a resident assistant.

If you are off campus please call 911 for assistance.

Off Campus Referrals: If a student prefers to be seen off campus for any mental health/counseling services, the counselors are available to consult with you about local resources and referrals.

When you’re concerned or worried about someone who needs some support it can be difficult to know the best way to truly be of help. Many people who struggle with high-risk health and safety issues say that talking with their friends helped them to seek professional help and gain better control of their behavior.

IF AN EMERGENCY: if you are concerned about the immediate wellbeing of a friend/peer on the Ferrum College campus do not hesitate to contact Campus Police at 540-365-4444 who will be able to access the 24-hour Residence Life Staff on call to help with the situation. That is their job and they are always available. If additional services are needed they will know how to access those most efficiently and save a lot of time and perhaps someone’s life.


  •  If someone needs to talk make sure it is a good time to do so–not too late or tired or upset. Getting sleep helps. Suggest you talk briefly if you have time but then see if following up when both are rested might be the best suggestion.
  • Encourage and help them seek out the RA or other Residence Life Staff to talk as these individuals are trained and know the campus resources.
  • Perhaps offer to help them access resources if they are unfamiliar as this can be stressful. Look up the Counseling Center website for information and hours; offer to go with them if that would make it easier to schedule or meet with someone. Remind them that going can be just one time or up to 8 sessions for free.

None of us can solve someone else’s problems but we can try to be compassionate, non-judgmental and support them in getting the assistance that will help the most.

National Mental Health or Crisis Resources

National Suicide Prevention Lifeline
1-800-273-TALK (8255)

Crisis Text Line
Text HOME to 741741

National Alliance on Mental Illness (NAMI) or (helpline) 800-950-6264

Trans Lifeline Peer Support Hotline: 877-565-8860

JED Foundation
It could be beneficial for first year students who have received mental health care or care for chronic/on-going medical condition to look at JED Foundation’s Transition of Care document:

Sexual Assault and Intimate Partner Violence Resources

Virginia Sexual and Domestic Violence Action Alliance

Franklin County Family Resource Center

SARA Roanoke
540-981-9352 (24/7 crisis hotline)


Alcohol and Substance Use Resources

Alcoholics Anonymous
To find local meetings:

Narcotics Anonymous
To find local meetings:

Piedmont Community Services (local Community Services Board)

The Ferrum College faculty and staff have contact with our students in their daily college life. They are in an excellent position to be aware of a student who may need additional assistance.

If you are concerned about a student we suggest:

  • Make sure the student is aware of the availability of resources on campus and how to access it. It could be helpful to add this information to the course syllabus.
  • Be sure to address their possible lack of experience or the stigma often associated with “asking for help”. Often students voice a concern for how they will be perceived by a professor or peers.
  • If faculty or staff would like to talk with the therapist feel free to call the counseling center (x4219) and request a telephone or meeting consultation regarding a student of concern.
  • Reporting concerns to the Dean of Student Life or Chief of Police would bring the student to the awareness of the Care Assessment Team that pro-actively coordinates identifying appropriate resources and supports for students. If the student’s behaviors are of significant concern, reporting to one of the above staff can assist the student in accessing additional resources as quickly as needed.
  • The counseling center welcomes faculty and staff accompanying a student to make an appointment or attending a consultation if the student requests this assistance.
Lee-Ann O’Dell
Coordinator of Outreach and Programming/SEL Educator
Roberts 6
Jessica R. Stallard
Director of the Counseling Center
Roberts 4
B.A. and M.S.W, Radford University
Member of Threat Assessment Team

My name is Jessica R. Stallard and I am a Licensed Clinical Social Worker in the state of Virginia. I received a Bachelor’s Degree (BA) in Sociology and a Master’s Degree (MSW) in Social Work from Radford University. I have over 10 years of experience working with people of diverse backgrounds and various ages in a variety of clinical settings including crisis assessment, outpatient counseling, and clinical supervision. I am a person-centered and trauma-informed therapist who uses cognitive behavioral and mindfulness concepts to help students achieve goals. When not at work, I enjoy spending time with family, friends, and my two cats as well as reading, watching movies, and exercising.