As members of the Ferrum College community, you can use the College’s computers and the computer network. The Information Services Department provides these resources.
Computer Help Desk offers computer and other campus technology assistance virtually via phone or email. You may email your request to helpdesk@ferrum.edu, and a support ticket will be automatically generated. For assistance over the phone, please call (540) 365-4357 (HELP).
The following is a list of services that we can provide:
Note: Hardware support is provided ONLY for College-owned devices. We cannot provide hardware support for personally owned equipment (including printers and home routers), though we can provide referrals for general computer repairs upon request.
To change your password, click the SIGN-IN link on www.ferrum.edu and log into your dashboard. Once signed in, click your email name in the upper right-hand corner and choose the option to “Change Password.”
Ferrum College students, faculty, and staff are provided with an email account. To access your email for the first time, please sign in using the Ferrum College Sign-In link to access your email and other available applications.
Ferrum College uses PaperCut as its campus-managed printing platform. Students can print to our campus copiers from the Stanley Library computers and other computer labs, as well as from their own computers and mobile devices.
Students receive a $10 print allotment per semester. Black-and-white prints cost $.08, and color prints cost $.20. The poster printer costs $2 per linear foot.
For instructions on how to print using mobile devices with PaperCut, click here.
Below are our recommended laptop specifications. Please use this as a guide when purchasing a laptop to bring to Ferrum College.
If you’re purchasing a Mac, please check with your advisor to make sure that Windows-only software is not required for your courses.
While Chromebooks may also be used, there may be instances when you cannot install or use the software required for some classes.
Television Options for On-Campus Residents
As of July 31, 2019, Ferrum College no longer provides cable TV services in campus housing. In keeping with current digital trends, we are promoting personal online streaming services. The following are some suggestions to get you started. You may also use any streaming services in your home cable TV package.
Streaming Services That Can Include Live TV
Streaming Services on Demand
Connecting Your Computer to Campus
Administrator rights are required to install any software on a college-owned computer. A Ferrum College employee-issued computer comes complete with a VPN client and remote support software. It is strongly advised to test and make sure that you have a working VPN connection prior to traveling to avoid complications.
Making Phone Calls
In addition, our VOIP telephone system allows you to take your office extension with you wherever you work from. You may access a web browser version of your phone via your employee dashboard via the Ferrum College Sign-in link. You also have the option of setting up the mobile app on your personal cell phone (or computer desktop upon request).
Please contact the Computer Helpdesk for additional information on using these resources.
