Information Services

/Information Services
Information Services2019-08-20T18:02:41+00:00

Information Services


As members of the Ferrum College community you are given the permission to use the college’s computers as well as the computer network. These resources are provided by the Information Services Department.

In keeping with the current trends of digital media, Ferrum College has made the decision to “cut the cord” on traditional cable television and focus our attention on delivering content in a familiar way that so many more people are gravitating towards: online streaming. Effective August 2019, cable television service will no longer be provided as a part of campus housing.  However, streaming TV options will still be provided in select locations such as common rooms in residence halls and Franklin Hall for your convenience.

Helpdesk Services

Assistance with computers and other campus technology is available from the Ferrum College Help Desk in Bassett Hall. Students can submit a request by clicking the “Request Support” button on the Panther Portal homepage and filling out the request support form. You can email your support request to helpdesk@ferrum.edu. For immediate assistance, contact the Information Services Help Desk at (540) 365-4357.

Campus Network Information

  • Wired Network
  • Wireless Network
    • Students must authenticate to use the campus network.

Manage Password

Please note that changing your password will affect Portal, wireless, and email(faculty/staff only). There could be a delay up to thirty minutes for password resets to take effect. Please limit changing your password to one time a day.

To change your password, log in to Panther Portal and click on the Applications tab. Click the iAssistant link and hover on Helpdesk and select Change Password.

Access Email

Ferrum College student, faculty, and staff are provided with an email account. All student accounts are through Ferrum College’s Google Apps for Education program. Current students receive instructions once they are enrolled and attended a PAWS session.

Printing

Ferrum College has moved to the print management software, Papercut. Students, Faculty, and Staff will be able to use the new Konica Minolta copiers.

Printing brochures will be made available soon. For more assistance, please contact the Ferrum College Helpdesk.

Television Options

Television Options for On-Campus Residents

Live TV Services

Streaming Services

Panther Portal

You will use Panther Portal to access course information, important announcements, student planning and registration, and more.

Brightspace

Brightspace is an online management software that houses course materials, syllabi, assignments, and more. You can access Brightspace through the Panther Portal or directly https://ferrum.desire2learn.com.