Student Internal Complaint System
The purpose of the following is to inform students of the general internal complaint system at Ferrum College and to serve as a guide for students who wish to file a complaint about any aspect of Ferrum’s operation, policies, or procedures, or about the actions of any student, visitor, or employee of Ferrum College. Students should also consult the procedures set forth in Special Campus Policies when filing a complaint for sexual harassment or assault or for discrimination or harassment based on a protected characteristic such as race or sexual orientation.
Procedures and Guidelines
- Complaint forms can be filled out online, may be picked up in the Office of Student Life Room 105 Bassett Hall, during normal business hours or requested via an email to Mrs. Vanessa Stone, firstname.lastname@example.org. Completed forms should be returned to Nicole Lenez, Dean of Students and Title IX Coordinator in Room 105 Bassett Hall, or vial email to email@example.com. Forms will be routed to the appropriate person on campus for investigation.
- The person handling the complaint should, if possible, see that the situation is addressed and must inform the student in writing (within one month) of the outcome whether or not the complaint is found to be invalid.
- If the student does not receive a written response from the person handling the complaint within one month from the date of originally filing the completed complaint form or if a student feels that a response to a complaint is unacceptable or unreasonable, the student may bring the complaint back to the Office of Student Life who will direct the complaint to the appropriate President’s Cabinet Member.
- If a student is dissatisfied with the resolution of a complaint, the student can contact the Campus Conduct Hotline at 1.866.943.5787. The Campus Conduct Hotline is appropriately used if the complaint falls within the following categories: fraud or crime, sexual harassment, discrimination, safety or facility risk issues, security and internet policy abuses, code of conduct violations, workplace hostility, unethical grading practices, fraudulent financial or business practices, a violation of accreditation principles, or any other questionable behavior. Should the complaint still not be addressed satisfactorily, a violation of the SACS Principles of Accreditation may be filed with the SACS Commission on Colleges.
- No adverse action will be taken against the student for filing a complaint. Anyone filing a complaint must be prepared to cooperate fully in any subsequent investigation. Failure to cooperate may result in the dismissal of the complaint.
- All documentation regarding a complaint, as well as its disposition, with the exception of harassment and sexual assault, must be securely stored in the Student Life Office. These records must be maintained for a period of six years from the date of final action. Harassment and sexual assault documentation is to be held in accordance with the guidelines of each policy.
- A log that tracks student complaints is kept in the Student Life Office. The Office of Student Life must be immediately notified upon resolution of a complaint and the file forwarded to the office of the Dean of Students and Title IX Coordinator.
- Complaints filed against a student will be handled in accordance with the Student Handbook.