Related Links: Business Office Home Page | Forms and Instructions | Student Accounts | Payment Schedule
The Student Accounts Office is located at 215 Ferrum Mountain Road in John Wesley
Hall (Rooms 6 and 8) between Spilman-Daniel House and Beckham Hall.
Address and Telephone Number
P.O. Box 1000
Ferrum, VA 24088
Toll Free: 800-868-9797, option 7
Monday – Friday 8:00 a.m. to 5:00 p.m.
Student Accounts Staff
Student Accounts Associate firstname.lastname@example.org
540-365-4246 Susan Yates
Senior Student Accounts Associate email@example.com
Student Account Billing
Estimated student account statements for the fall semester are mailed the first week
of July and payment is due August 1. Estimated statements for the spring semester
are mailed the third week of November and payment is due December 15. Students may
access their current account information by logging on to I-Assistant with their username
and password. As students and families complete the financial aid process, student
account balances may change. Therefore, students are encouraged to view their accounts
on I-Assistant for the most up-to-date information.
Students who have a credit balance on their student account may request a transfer
of funds ($100 to $500, but not to exceed the credit balance) to their ID card for
usage at the college bookstore. The funds will be transferred by the Student Accounts
staff once the student completes an authorization form. Funds transferred to the ID
card and not used will be transferred back to the Student Account.
Students who have a credit balance on their student account may request a refund of
that credit balance. The refund will not be issued based on a credit that is created
by pending financial aid or pending external funding sources. This includes outstanding
Stafford loans and PLUS loans. Credits that are created by the Stafford loans are
refunded to the student and those created by the PLUS loans are refunded to the student
and parent. Refunds are generally issued to the payer on the account if there have
been cash payments.
To receive a refund, students must complete a refund request form located in the
Student Accounts office. Requests received by 2:00 p.m. on Wednesday will be available
after 1:00 p.m. on Friday. Those received after 2:00 p.m. on Wednesday will be processed
the following week. Refunds payable to the student will be placed in the student’s
campus mailbox. All other refunds will be mailed to the appropriate address.
Credit balances will be automatically refunded within 14 days if the credit is created
when Federal Student Aid (Pell Grant, ACG, National SMART Grant, FSEOG, Perkins Loan,
Direct Loan or FFEL) is posted to a student's account and the total amount of the
Federal Student Aid exceeds the student's allowable charges (tuition and fees and
room and board).
Credit balances remaining at the end of the academic year will be automatically refunded
and mailed to the home address.