Student Account

Related Links: Business Office Home Page | Student Accounts | Payment Schedule

Student Accounts

The Student Accounts Office is located at 215 Ferrum Mountain Road in John Wesley Hall (Rooms 6 and 8) between Spilman-Daniel House and Beckham Hall.

Address and Telephone Number

P.O. Box 1000
Ferrum, VA 24088
Toll Free: 800-868-9797, option 7
FAX: 540-365-4245

Office Hours:

Monday – Friday 8:00 a.m. to 5:00 p.m.

Student Accounts Staff

Vernese Smith
Student Accounts Associate

Susan Yates
Senior Student Accounts Associate

Student Account Billing

Estimated student account statements for the fall semester are mailed the first week of July and payment is due August 1. Estimated statements for the spring semester are mailed the third week of November and payment is due December 15. Students may access their current account information by logging on to I-Assistant with their username and password. As students and families complete the financial aid process, student account balances may change. Therefore, students are encouraged to view their accounts on I-Assistant for the most up-to-date information.

Book Voucher

Students who have a credit balance on their student account may request a transfer of funds ($100 to $500, but not to exceed the credit balance) to their ID card for usage at the college bookstore. The funds will be transferred by the Student Accounts staff once the student completes an authorization form. Funds transferred to the ID card and not used will be transferred back to the Student Account.


Students who have a credit balance on their student account may request a refund of that credit balance. The refund will not be issued based on a credit that is created by pending financial aid or pending external funding sources. This includes outstanding Stafford loans and PLUS loans. Credits that are created by the Stafford loans are refunded to the student and those created by the PLUS loans are refunded to the student and parent. Refunds are generally issued to the payer on the account if there have been cash payments.

To receive a refund, students must complete a refund request form located in the Student Accounts office. Requests received by 2:00 p.m. on Wednesday will be available after 1:00 p.m. on Friday. Those received after 2:00 p.m. on Wednesday will be processed the following week. Refunds payable to the student will be placed in the student’s campus mailbox. All other refunds will be mailed to the appropriate address.

Credit balances will be automatically refunded within 14 days if the credit is created when Federal Student Aid (Pell Grant, ACG, National SMART Grant, FSEOG, Perkins Loan, Direct Loan or FFEL) is posted to a student's account and the total amount of the Federal Student Aid exceeds the student's allowable charges (tuition and fees and room and board).

Credit balances remaining at the end of the academic year will be automatically refunded and mailed to the home address.